Refund Policy

1. Eligibility for Refund

Refunds may be provided in the following cases:

• Order cancelled before vendor confirmation
• Wrong items delivered
• Missing items from the order
• Damaged or spoiled products received
• Order not delivered within a reasonable time

2. How to Request a Refund

To request a refund, go to your order details page and contact our support team, or email us at support@orderwala.in with your order ID and description of the issue. Include photos if applicable.

3. Refund Timeline

Refund requests are reviewed within 24-48 hours. Approved refunds will be processed as follows:

• Online payments: Refunded to the original payment method within 5-7 business days
• Cash on delivery: Credited to your Orderवाला wallet for future use

4. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after delivery
• Incorrect address provided by the customer
• Customer unavailable for delivery after multiple attempts
• Orders cancelled after vendor has started preparation

5. Partial Refunds

If only some items in your order are affected, a partial refund will be issued for those specific items only.

6. Contact

For refund-related queries, email support@orderwala.in or call +91 98765 43210.